Terms of Service

These terms govern your use of Marketing AIgency, a service of CBX Media LLC, Shams Business Center, Sharjah Media City Free Zone, Sharjah, United Arab Emirates ("CBX"). The service is offered to businesses only. If you have signed an individual agreement with CBX (beta agreement or subscription agreement), that agreement prevails where it differs from these terms.

1. The service

Marketing AIgency monitors and manages advertising accounts you connect (Meta, Google, TikTok), attributes leads and revenue to channels through a first-party pixel and post-purchase surveys, builds reports, offers conversion tools and a chat assistant (Co-Pilot). Which functions are included depends on your plan. You remain the owner of your ad accounts at all times and can revoke access at any time.

2. How changes in your accounts happen

In shadow mode the service only proposes. In live mode proposals are carried out after a user of your workspace approves them; action types you set to autonomous are carried out without individual approval within the limits you configured; explicit instructions you give the Co-Pilot are carried out. You are responsible for changes you approve, set to autonomous or instruct. The service applies technical guards (budget steps, daily limits, cooldowns, protected names) but does not guarantee that every unwanted change is prevented.

3. Your responsibilities

• You are authorised to connect and manage the ad accounts you link, and you keep your credentials confidential.
• You are responsible for your advertising content, budgets and legal compliance on the platforms, and you comply with the platforms' own terms.
• If you use the pixel or survey on your website, you obtain lawful consent, update your privacy policy with the text we provide, and register only domains you operate.
• No unlawful advertising, no circumvention of technical protections, no automated bulk access to the interface.

4. Plans, fees and payment

Beta access is free until we announce paid operation; nothing switches on its own. Paid plans (Start, Growth, Scale, Enterprise) and add-ons are priced as shown in the application at the time of booking, billed in advance via Stripe, net of applicable taxes. You choose monthly or yearly billing at checkout; yearly billing is priced 20% below the monthly rate and is charged upfront for twelve months. Plans are tied to the monthly ad spend under management; if your spend exceeds your plan's limit in two consecutive months we notify you and move you to the fitting plan from the following month, or you may terminate. Price changes are announced 60 days ahead and never apply retroactively.

5. Term and termination

On monthly billing, Start and Growth run month to month and can be cancelled at any time to the end of the current billing month, in the application or by e-mail. On yearly billing the plan runs for twelve months and renews for another twelve unless you cancel by the end of the term; we e-mail you a reminder at least 30 days before every renewal. During the 7-day trial you can cancel at any time, with no notice period and no charge. Scale and Enterprise follow the term in your offer. We may suspend or terminate access for breach of these terms or non-payment after a reminder. After termination your data is available for export for 30 days and then deleted as described in our Privacy Policy.

6. No performance guarantee

Advertising results depend on factors outside our control. We do not guarantee specific campaign performance, cost levels or revenue. Functions marked as beta are provided as they are.

7. Intellectual property and confidentiality

The service, its methods, models' instructions, rules and interfaces remain CBX's property. Your data remains yours; we use it only to provide the service and, anonymised and aggregated, to improve it. Both sides keep the other's non-public information confidential. We name you as a reference only with your explicit consent.

8. Liability

CBX is liable without limit for intent, gross negligence and where mandatory law requires. Otherwise liability is limited to foreseeable, typical damages and capped at the fees you paid in the twelve months before the event (for free beta use: EUR 1,000). CBX is not liable for ad spend, lost profit or consequential damage arising from changes you approved, set to autonomous or instructed, nor for platform outages or API changes.

9. Governing law and contact

These terms are governed by the laws of the United Arab Emirates; place of jurisdiction is Sharjah, UAE. Customers in the European Union receive an individual agreement under German law with our EU representative as point of contact. Contact: hello@marketing-aigency.com. See our legal notice.